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FAQ

How can I place an order?
Select the product you like, enter the quantity purchased, and click "Add to Cart", it will be automatically placed in your shopping cart. Then, you can continue to select products in our online store and add other products you want to buy to the shopping cart as needed. If you have completed the product selection, then go to the shopping cart and proceed directly to checkout.

How to cancel or change the order content?
Click on the shopping cart to check the items in the shopping cart. You can change the number of items purchased or delete individual items. Then click "Update Shopping Cart". After confirming that the goods and quantity in the shopping cart are correct, please click Next "Go to checkout".

How to check out?
Click on the shopping cart, confirm that the items and quantity to be purchased are correct, and then click "Go to checkout". Enter personal information including (name, shipping address, contact number, email) on the checkout page. You can see your order summary on the checkout page. Then, please select the desired shipping method and payment method. After confirming that the input information is correct, please click "Place Order". At this time, we have received your order. Later, you will receive an email confirmation.

What must I pay attention to during the ordering process?
When ordering, please fill in the correct phone number and delivery address, otherwise we will not be able to contact you and your order will be cancelled. The system will automatically calculate the shipping cost based on your address, product size and shipping method.

Who should I contact if I have any questions?
If you have any questions about the order, please send an email to our customer service helpdesk@ukeyy.hk or Whatsapp +852 98490433, our team will help you solve the problem quickly.

How do I know if my order has been processed?
We will send you an order confirmation within 24 hours after receiving your order. When we process an order, our system will automatically send you an email to notify and remind you that the product is already being processed. The delivery confirmation email of the order will contain a tracking number and link to enable you to track the status of the order.

Which countries will you ship to, what services will be provided to you and how much will it cost?
We can currently accept shipments within Hong Kong.
1.) Local delivery: Our store uses SF Express to deliver goods. Customers shopping at this store for every order of HK$500 or more are free of shipping, and customers need to pay HK$40 for shipping if the bill amount is less than the customer. Delivery time is usually 1-2 days after shipment. The actual delivery time depends on the operation of the express company.
2.) Pickup at Kwun Tong store: Customers can pick up the goods in Kwun Tong store in person by presenting the pick-up notification email.
Pickup address: Room C, 6th Floor, Fu Lee Industrial Building, No. 6 Chun Yip Lane, Kwun Tong, Hong Kong
Office hours: Monday to Friday 9:30 am to 6:30 pm (1:00 noon to 2:00 lunch time), Saturday 9:30 am to 1:00 pm

How long does it take to process an order?
All orders are processed one working day after the order is received and the shipment is arranged.

Payment method?
Our store supports multiple payment methods, such as cash on delivery, credit card, Paypal, Stripe, ATM transfer, online bank transfer and FPS.
When do i need to pay
Once your order has been submitted and accepted on our system, your card or payment method will be charged.

Is the transaction safe?
We use the latest SSL (Secure Socket Layer) technology, and your details are communicated in a secure encrypted format.
When using Secure Sockets Layer (SSL) technology, your Microsoft Internet Explorer or Firefox browser will notify you when the line is secure. Internet Explorer and Firefox use the "lock" icon on their browsers. If your browser does not support SSL technology, it is recommended that you update to the latest version.
We will not store your complete credit card information on our internal web server. If you choose to let us store your credit card number securely for future orders, we will only store part of the information. If you choose not to store your credit card information with us, the information will be completely deleted from our network records after you complete the order.
We attach great importance to this kind of security and believe that we have ensured the safety of all customers shopping on our website. We use various firewalls and other security policies to ensure the security of your information.

How to return an item?
If you find any problems with our products, please email us at helpdesk@ukeyy.hk.
We only accept the following returned items:
1.) The product is wrong, and the product is not ordered
2.) When the product is received, it is found that the appearance of the product is damaged or the function is damaged
If the above problems are found within 7 days of purchasing our products, please contact the customer service email helpdesk@ukeyy.hk to follow up. After verification, the company will arrange replacement or refund. The refund will be arranged within 7 working days.
The returned product must be complete: the product, the product packaging, and all accessories in the packaging must be returned together.
If the above return conditions cannot be met, the company has the right to refuse the relevant replacement.
We do not accept returns of the following items:
1.) Products that are non-returnable on the product page (such as personal care products) are not returnable.
2.) The product is damaged due to user error.
3.) Goods used
For any exchange/return/refund application, please email customer service helpdesk@ukeyy.hk to follow up.